Privacy Policy — SuperMind Education Services

📅 Last Updated: 16 November 2025

📧 support@supermindeducation.com | 📱 +234 907 984 2579 | 🌍 supermindeducation.com

This Privacy Policy explains how SuperMind Education Services (“SuperMind”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use our platforms, applications, and services (collectively, the “Services”).

By accessing or using SuperMind Education Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect different types of information to provide and improve our Services.

1.1 Personal Information

When you create an account or interact with our Services, we may collect:

• Full name
• Email address
• Phone number
• Password (stored in encrypted form)
• Country, state, and city
• School, university, or organisation details (where applicable)
• Profile picture or avatar (optional)

1.2 Educational & Usage Data

When you use SuperMind as a student, teacher, school, or partner, we may collect:

• Lessons and materials you upload or access
• Assignments, submissions, and exam scripts (including AI-graded content)
• Scores, grades, and performance analytics
• Class timetables, attendance and learning progress records
• Comments, replies, likes, and other interactions in forums or classrooms
• Communication between students, teachers, and institutions through our platform

1.3 Technical & Device Data

To keep the platform secure and improve your experience, we may collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Login dates and times
• Cookies, session identifiers, and similar technologies

1.4 Payment & Wallet Information (Flutterwave)

All financial transactions on SuperMind — such as wallet top-ups, coin purchases, subscriptions, and partner advertisement payments — are processed securely via Flutterwave. We do not store your card number, CVV, or full bank account details on our servers.

We may collect and store:

• Transaction reference and status
• Wallet and coin balances
• Amount paid, currency, and time of payment

1.5 File Uploads & Cloud Storage (Backblaze B2)

SuperMind uses Backblaze B2 cloud storage to host certain files, including lessons, images, documents, and partner advertisement media. Files you upload may be stored and delivered through this cloud infrastructure.

2. How We Collect Information

We collect information in several ways, including:

• When you register for an account or create a profile
• When you sign in and use our dashboards as a student, teacher, or partner
• When you upload lessons, exam scripts, or other educational materials
• When you participate in forums, comments, or classroom discussions
• When you make payments or top up your wallet through Flutterwave
• When cookies and similar technologies record your interactions with the platform

3. How We Use Your Information

We use the information we collect to:

• Create and manage user accounts and profiles
• Provide access to lessons, exams, AI marking tools, dashboards, and study resources
• Process payments, subscriptions, and wallet transactions through Flutterwave
• Store and deliver uploaded content via Backblaze B2
• Generate analytics, progress reports, and insights for students and teachers
• Improve the performance, reliability, and security of our Services
• Communicate important updates, notifications, and support messages
• Detect and prevent fraud, abuse, or violations of our Terms of Service

We do not sell or rent your personal information to third parties. Your data is used only to operate, secure, and improve SuperMind Education Services and related offerings.

4. Legal Basis for Processing

Depending on your location, we rely on one or more of the following legal bases to process your information:

• Consent – when you create an account or choose to use specific features.
• Contractual necessity – to deliver the Services you have requested.
• Legitimate interest – to improve our platform, maintain security, and support users.
• Legal obligations – to comply with applicable laws and regulations.

5. Data Protection & Security

We take data protection seriously and use appropriate technical and organisational measures to safeguard your information, including:

• Use of HTTPS/SSL encryption on supported pages
• Secure password hashing (e.g. bcrypt/argon2)
• Role-based access control for sensitive data
• Protection against common web attacks (such as SQL injection and XSS)
• Regular monitoring and logging for suspicious activity
• Secure storage of API keys and sensitive configuration

While we strive to protect your data, no system can guarantee absolute security. You are encouraged to use strong passwords and keep your login details confidential.

6. Children’s & Students’ Privacy

SuperMind is designed to support learners, including minors, under the guidance of schools, teachers, or parents/guardians. We follow principles similar to COPPA (for children), FERPA (for student records), the Nigeria Data Protection Regulation (NDPR), and the EU General Data Protection Regulation (GDPR).

Schools and institutions using SuperMind may act as controllers of student data and are responsible for obtaining appropriate permissions where required. We do not knowingly collect more information than necessary to provide our educational Services.

7. Data Sharing & Third Parties

We may share limited information with trusted third parties in the following situations:

• Flutterwave – to process secure payments, subscriptions, and wallet top-ups. Card and sensitive financial data are handled directly by Flutterwave.
• Backblaze B2 – to store and deliver uploaded files, such as educational materials and advertisement media.
• Schools & Institutions – when they partner with SuperMind and need access to relevant academic performance data for their students.
• Legal & Regulatory Authorities – when required to comply with applicable laws or protect the rights, property, or safety of SuperMind, our users, or others.

We do not sell your personal data.

8. International Data Transfers

Because we may use international cloud infrastructure (including Backblaze B2 and other hosting providers), your data may be transferred to and processed in countries outside your own. Wherever data is transferred, we take reasonable steps to ensure that appropriate safeguards are in place in line with NDPR, GDPR and other applicable regulations.

9. Data Retention

We retain your information only for as long as necessary for the purposes described in this Policy:

• Account information – kept while your account remains active or until you request deletion.
• Educational records – kept as required by schools, institutions, or applicable law.
• Payment and transaction data – retained for a minimum period required by financial and tax laws (often 5 years or more).
• Log data – typically retained for 30–90 days for security and troubleshooting.
• Uploaded files – stored until you delete them or close your account, subject to institutional rules where applicable.

10. Cookies & Similar Technologies

SuperMind uses cookies and similar technologies to maintain your session, remember preferences, enhance security, and gather limited analytics about platform usage.

You may choose to block or delete cookies through your browser settings, but some features of the platform may not function properly if cookies are disabled.

11. AI & Automated Processing

SuperMind uses artificial intelligence (AI) to assist with exam grading, content analysis, and learning insights. AI processing focuses on the academic content you provide (such as scripts and answers) and is used to generate marks, feedback, or analytics.

We do not permanently store your raw data in third-party AI systems for unrelated purposes, and we apply appropriate safeguards to protect the confidentiality of exam materials and student records.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and certain data (subject to legal or academic retention requirements)
• Object to or restrict certain types of processing
• Request data export in a readable format where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at: support@supermindeducation.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by law, we will notify you of significant changes through the platform or by email.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how your data is handled, you may contact us using the details below:

SuperMind Education Services
📧 Email: support@supermindeducation.com
📱 Phone: +234 907 984 2579
🌍 Website: https://supermindeducation.com